Delivery Timeframe
Please allow 1–2 working days for order processing prior to dispatch.
Orders are shipped Monday–Saturday.
All UK orders are sent via Royal Mail Tracked Delivery:
Standard Delivery (3-5 Business Days) – £5
Next Day Delivery Before 1pm – £10
Refunds, Returns & Exchanges
Once an order has been dispatched and collected by the courier or marked as delivered, responsibility transfers to the customer. We are unable to accept liability at this stage.
We do not accept responsibility for parcels that are lost or stolen in transit, and refunds or exchanges will not be issued for these cases. Any delivery-related concerns must be raised directly with the courier.
If a product is found to be faulty, an exchange will be arranged or store credit will be issued. Any issues with your order must be reported within 5 days of delivery.
Due to the nature of digital products, all sales are final. We do not offer refunds, returns, or exchanges once the product has been delivered or accessed.
If you encounter any technical issues with your download or access, please notify us within 5 days of purchase.
I’ve Entered The Wrong Address — What Can I Do?
Please contact us immediately.
Address changes cannot be guaranteed once an order has been processed.
Digital Products & Education
Are your ebooks suitable for beginners?
Yes — our digital products are designed to be clear, structured and suitable for both beginners and experienced lash artists.
Can I share or resell your digital products?
No. All digital products are for personal use only and may not be shared, copied or resold.
Do You Offer Wholesale?
At this time, we do not offer wholesale.
